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As the global pandemic stretches into a third year, employee wellness has become a top-of-mind issue for most employers. The World Health Organization had already identified burnout as an “occupational phenomenon” that required immediate attention. The consensus is that the pandemic – which has created unprecedented levels of disruption and stress for working people – has only made the problem of burnout even worse. 

Unfortunately, leaders and managers are neither equipped to help the people they lead nor help themselves through these perilous times. With its emphasis on emotional intelligence and communication, coaching can not only help leaders connect with their employees, it also helps build a psychologically safe environment where people feel valued and heard. A place where people can talk openly about their physical and mental wellbeing without fear of being stigmatized.

Coaching as a tool for wellness

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A 2021 Gallup survey on the Great Resignation found that more than half of respondents who had voluntarily left their jobs in the previous 12 months felt their employers “could have done more” to retain them. In particular, employees felt strongly that more meaningful conversations would have helped build engagement and loyalty. 

This is a particularly important data point in a global talent market where employers are paying enormous sums of money 2 3 focused mindset right from their first day at work. It helps new hires build stronger internal networks and ensures they are scoring well on the key metric of “speed to productivity.” The cost of replacing a someone who may have left to pursue another job, or to escape a job that proved to be a bad fit, is enormous. Coaching can be a timely investment that pays off with years of engagement and productivity. to pry people away from current jobs. Although money may be a major lure right now, in the long run top talent puts greater value in things like career development and mobility, and a positive relationship with leaders. 

However, simply tasking leaders to have more meaningful conversations is easier said than done. Many leaders are simply not equipped to have these conversations. 

Coaching can help leaders develop the skills necessary to engage in meaningful, one-on-one conversations. 

Coaching help build key emotional intelligence competencies such as self-awareness and empathy, which are essential building blocks in any meaningful relationship between leaders and teams. Leaders could also be provided with training to help them build a coaching mindset, which promotes non-judgemental, non-directive communication that is critical to building employee engagement and loyalty

Coaching as a tool for retention

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In a super-hot talent market, organizations are throwing caution to the wind and hiring fast. Past experience tells us that many rash hires flame out in the first six months. Integration coaching can ensure you get the greatest value out of new hires and that you retain them well into the future. Coaching helps new hires adopt a purposeful and focused mindset right from their first day at work. It helps new hires build stronger internal networks and ensures they are scoring well on the key metric of “speed to productivity.” The cost of replacing a someone who may have left to pursue another job, or to escape a job that proved to be a bad fit, is enormous. Coaching can be a timely investment that pays off with years of engagement and productivity.

Coaching as a tool for effective onboarding and integration

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Many organizations that talk about transformation tend to focus on new technology, new processes, new products. Less common is a focus on transforming culture. Although it is not uncommon for organizations to deliberate on, and talk about, the importance of culture, it is often difficult to find opportunities to wax philosophical about company values and foundational beliefs.

Coaching is an opportunity to take leaders out of the frantic day-to-day, and give them the time and space to contemplate culture. Coaching promotes emotional intelligence and its core values: self-awareness, compassion and empathy. With increased insight into the impact they are having on others, leaders become more focused on how they can achieve and maintain individual and team high performance.

Coaching as a tool for building better leaders and culture